Shipping policy

Prime Drape Co. understands that decorative paper often needs to arrive in good physical condition. Unlike many durable goods, paper can be affected by compression, moisture, rough handling, bending, and environmental exposure. Our shipping procedures are therefore designed to support careful fulfillment and reasonable delivery expectations.

4.1 Shipping Rates

Our standard shipping structure is:

The applicable shipping charge will be displayed during checkout before the order is submitted.

4.2 Order Processing

Orders are generally prepared for shipment within 1–3 business days after successful payment authorization.

Processing may take longer during:

• Promotional periods.
• Seasonal demand.
• Holidays.
• Inventory verification.
• Unexpected operational disruptions.

The processing period does not necessarily include weekends or recognized holidays.

4.3 Estimated Transit Time

After an order has been dispatched, standard delivery is generally estimated at approximately 3–7 business days, depending on the destination and carrier.

Accordingly, ordinary total fulfillment may take approximately 4–10 business days from order placement, excluding weekends, holidays, carrier disruptions, and other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery appointments.

4.4 Tracking Information

Where tracking is available, customers may receive tracking information after the package has been processed by the applicable carrier.

Tracking information may take some time to become active after the shipment is handed over.

Temporary periods without tracking updates do not necessarily mean that a package has been lost.

4.5 Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review:

• Street number.
• Street name.
• Apartment or suite number.
• City.
• State.
• ZIP code.

If an address error is identified, contact us immediately at [email protected].

We will attempt to correct an address before dispatch when reasonably possible, but we cannot guarantee changes after an order has entered fulfillment or been shipped.

4.6 Packaging of Decorative Paper

We may use packaging appropriate to the dimensions and nature of the particular paper product.

Customers should inspect the exterior packaging upon arrival.

Where practical, customers should retain the packaging until the order has been inspected and confirmed to be satisfactory.

4.7 Moisture and Environmental Damage

Paper should be stored in a clean, dry environment after delivery.

Customers should avoid prolonged exposure to:

• Rain.
• Water.
• Condensation.
• Excessive humidity.
• Direct heat.
• Extreme temperature changes.

Damage caused after delivery by inappropriate storage or handling may not qualify as a shipping defect.

4.8 Creasing and Physical Damage

If decorative paper arrives substantially creased, torn, crushed, wet, or otherwise damaged, contact us promptly.

Please provide photographs showing:

1. The damaged product.
2. The packaging.
3. The shipping label where possible.
4. The order number.

This information helps us investigate the shipment and determine an appropriate resolution.

4.9 Incorrect or Missing Items

If an order contains the wrong product or quantity, contact us at:

[email protected]

Please include your order number and a description of what was received.

We will review the order records and provide appropriate instructions.

4.10 Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check:

• Front entrance.
• Mailbox or parcel area.
• Building reception.
• Household members.
• Neighbors where appropriate.
• Carrier delivery notes.

If the package remains missing, contact us so that we can review the available shipping information.

4.11 Returned or Undeliverable Packages

A shipment may be returned to the sender if the carrier cannot complete delivery because of an invalid address, refusal, or other delivery issue.

When this occurs, we will review the circumstances and determine whether reshipment, refund, or another resolution is appropriate.

Additional shipping charges may apply to a reshipment caused by incorrect information supplied by the customer, subject to applicable law.

4.12 Carrier Delays

Shipping schedules can be affected by weather, traffic, carrier capacity, holidays, natural events, transportation interruptions, or other circumstances outside our reasonable control.

When notified of a significant delivery problem, we will make reasonable efforts to assist the customer.

4.13 Split Shipments

Some orders may be fulfilled in separate packages if products are stored or processed separately.

If multiple tracking numbers are generated, customers may receive separate shipment notifications.

4.14 Shipping Contact

E&G LABEACH ENTERPRISE, LLC
540 NW 165TH ST, Suite 110
Miami, FL 33169
United States

Email: [email protected]