Refund policy
At Prime Drape Co., we want every decorative paper order to arrive ready to become part of a creative project, presentation, event, interior display, craft, wrapping arrangement, or other decorative application. Because paper products can be particularly sensitive to folding, moisture, pressure, cutting, marking, and other forms of handling, our return procedures are designed to balance customer convenience with the need to preserve the condition and resale value of returned merchandise.
This Return and Refund Policy applies to purchases made through https://www.primedrapeco.site/ and should be read together with our Terms of Service and Shipping Policy.
1.1 Return Period
Customers may request an eligible return within 30 calendar days after the date the order is delivered.
The return period begins when the shipment is recorded as delivered to the shipping address supplied with the order.
A return request should be submitted as soon as reasonably possible when a customer discovers a problem with an order, particularly where the product has arrived damaged, creased, stained, wet, incomplete, or materially different from what was ordered.
1.2 Conditions for Standard Returns
For a standard return based on preference, ordering error, or another non-defective reason, decorative paper should be returned in substantially the same condition in which it was received.
Generally, eligible merchandise must:
- Be unused and unaltered.
- Not have been cut, trimmed, folded, written on, printed on, glued, taped, painted, laminated, punched, or otherwise modified.
- Be free from stains, moisture damage, odors, dirt, adhesive residue, and other contamination.
- Not show excessive handling or installation marks.
- Remain in its original packaging where applicable.
- Include the order number or other reasonable proof of purchase.
Because decorative paper may be permanently altered by cutting, folding, mounting, writing, or exposure to moisture, products that have been materially altered after delivery may not qualify for a preference-based return.
1.3 Paper-Specific Return Considerations
Decorative paper is a material whose appearance can change depending on how it is stored and handled.
Customers should avoid placing paper products on damp surfaces, exposing them to rain or condensation, storing them in direct sunlight for extended periods, or placing heavy objects on top of them.
Minor variations in texture, finish, grain, thickness, or color may occur depending on the particular paper material and manufacturing process.
A difference between the appearance of a product on a customer's screen and the physical product does not necessarily constitute a defect, particularly where the difference results from monitor settings, device calibration, photography, lighting, or display conditions.
1.4 Non-Returnable or Restricted Items
To the extent permitted by applicable law, the following may be excluded from ordinary change-of-mind returns:
- Paper that has been cut or trimmed.
- Paper that has been written on, printed on, painted, glued, taped, or otherwise modified.
- Material damaged through improper storage or handling after delivery.
- Products returned without required identifying information.
- Custom or specially prepared products, where applicable and clearly identified as such before purchase.
- Items expressly identified as final sale or non-returnable at the time of purchase.
These restrictions do not eliminate rights relating to defective, damaged, incorrectly shipped, or materially misrepresented merchandise.
1.5 How to Request a Return
To request a return, contact:
Email: [email protected]
Please provide:
- Full name.
- Order number.
- Date of purchase.
- Product name or description.
- Reason for the return.
- Photographs where the issue concerns damage, printing, color, packaging, or product condition.
For damaged shipments, photographs of the outer packaging and the affected paper are especially helpful because they allow us to distinguish shipping damage from damage occurring after delivery.
Please wait for return instructions before shipping merchandise back.
1.6 Return Address
Approved returns should be addressed to:
E&G LABEACH ENTERPRISE, LLC
Attn: JATAVIYAS MARKIST GLADDEN
540 NW 165TH ST, Suite 110
Miami, FL 33169
United States
Sending merchandise to the return address without prior return instructions may delay processing.
1.7 Return Shipping Costs
For a preference-based return, including an ordering mistake, change of mind, or selection of an unsuitable product, the customer may be responsible for the cost of returning the merchandise.
When the product is defective, materially damaged before delivery, incorrectly supplied, or otherwise subject to a seller-responsible fulfillment error, we will review the circumstances and determine an appropriate remedy.
Depending on the circumstances, an eligible remedy may include a replacement, refund, or return-shipping assistance.
1.8 Damaged Decorative Paper
If your decorative paper arrives:
- Torn;
- Wet;
- Severely creased;
- Crushed;
- Stained;
- Contaminated;
- Misprinted;
- Missing portions of the ordered quantity; or
- Materially different from the item ordered,
please contact us promptly.
Do not cut, install, glue, or otherwise use materially damaged merchandise while waiting for instructions if doing so would make it difficult to evaluate the original condition.
1.9 Incorrect Items
If you receive a product different from the product shown on your order confirmation, please contact us with photographs and the relevant order information.
Where an incorrect shipment is confirmed, we may arrange an appropriate correction, which may include shipment of the correct merchandise or an eligible refund.
1.10 Refund Processing
Once an approved return has been received, the merchandise may be inspected before a refund is finalized.
If the return meets the applicable requirements, the approved refund will generally be issued to the original payment method.
The time required for the credit to appear in the customer's account depends on the payment provider and financial institution.
Refunds generally relate to the eligible merchandise amount and applicable taxes. Shipping charges are handled according to the circumstances of the return and applicable law.
1.11 Partial Refunds
Where only part of an order is defective, damaged, or eligible for return, the remedy may apply only to the affected portion of the order.
A partial refund may be appropriate where the customer retains part of the shipment or where only certain units are affected.
1.12 Exchanges
If an exchange is requested, availability must be confirmed before an exchange can be approved.
If the requested product is unavailable, the customer may instead be offered an eligible refund or another available remedy.
1.13 Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment. However, once an order has entered processing or has been transferred to a carrier, cancellation may no longer be possible.
In that situation, the customer may use the applicable return procedure after delivery.
1.14 Florida Refund Requirements
This policy is intended to operate consistently with applicable Florida consumer protection requirements.
Florida Statutes § 501.142 addresses retail refund-policy disclosures and provides specific rules for retail establishments that do not offer refunds, credits, or exchanges. The statute also recognizes that a retailer may maintain a refund policy exceeding the statutory seven-day period described in the statute.
Prime Drape Co.'s stated 30-day return period is intended to provide customers with a clearly defined written return framework, subject to applicable law and the circumstances of the transaction.
1.15 Policy Changes
We may update this Return and Refund Policy when our products, fulfillment procedures, or legal requirements change.
The revised version will be posted on the website with an updated effective date.
1.16 Return Contact
E&G LABEACH ENTERPRISE, LLC
540 NW 165TH ST, Suite 110
Miami, FL 33169
United States
Email: [email protected]