Contact information

Prime Drape Co. provides the following contact information for customers who need assistance with orders, decorative paper products, shipping, returns, refunds, privacy questions, or general business correspondence.

5.1 Company Information

Legal Company Name: E&G LABEACH ENTERPRISE, LLC

Website: https://www.primedrapeco.site/

Contact Person: JATAVIYAS MARKIST GLADDEN

Customer Service Email: [email protected]

5.2 Business Address

E&G LABEACH ENTERPRISE, LLC
540 NW 165TH ST, Suite 110
Miami, FL 33169
United States

5.3 Return Address

E&G LABEACH ENTERPRISE, LLC
Attn: JATAVIYAS MARKIST GLADDEN
540 NW 165TH ST, Suite 110
Miami, FL 33169
United States

Customers should contact us before sending merchandise to the return address so that the appropriate return instructions can be provided.

5.4 Customer Service Matters

Customers may contact us regarding:

  • Order status.
  • Product availability.
  • Decorative paper specifications.
  • Product dimensions.
  • Product appearance.
  • Shipping charges.
  • Tracking information.
  • Delivery delays.
  • Damaged merchandise.
  • Incorrect shipments.
  • Return requests.
  • Refund questions.
  • Exchange requests.
  • Website issues.
  • Privacy inquiries.
  • General business communications.

5.5 Information to Include

When contacting customer support about an order, please provide:

  • Name.
  • Order number.
  • Email address used during checkout.
  • Product name.
  • Description of the issue.
  • Relevant photographs when necessary.

For damaged paper products, photographs can be especially useful because they allow us to understand whether the issue involves packaging, transportation, moisture, crushing, tearing, or another condition.

5.6 Protecting Sensitive Information

Please do not send passwords, full payment-card numbers, security codes, or other highly sensitive credentials by ordinary email.

If additional verification is necessary, we will provide appropriate instructions.

5.7 Response Times

We generally aim to respond to customer inquiries within 1–3 business days.

Complex matters may require additional time where order records, carrier information, payment information, or product condition must be reviewed.

5.8 Official Contact

E&G LABEACH ENTERPRISE, LLC
540 NW 165TH ST, Suite 110
Miami, FL 33169
United States

Email: [email protected]